WebRTC for Business People: 2019 Edition

04/02/2019

Fresh from the oven – an update to my first ever report – WebRTC for Business People. Download it for free.

It was time. Two years have passed since my last update to this report. In WebRTC-land, things deteriorate and become unusable quite fast. We now have WebRTC in all modern browsers (at least theoretically and to some scenarios) and Microsoft decided to place Edge on top of Chromium. On the vendor stories things have changed and shifted as well.

This, and the need to do something to start off 2019, I decided to write an update to the report. This time, with the assistance of Frozen Mountain who sponsored this update.

Besides the usual updates of reading the report and making sure it is as close to where we are with WebRTC today as possible (and adding more references and links while at it), I’ve also updated the use cases section. I consider this part the most important one in the report.

I removed a few of the stories and added others, ending up with a total of 28 vendor stories. While the groups of these vendor stories haven’t changed, the direction I’ve taken in some of them did.

Here’s what you’ll find in there:

Tooling

The tooling section is usually the hardest one. With over 100 vendors in this space, I wanted to make a few distinct picks, each from a different angle of tooling. I decided this time around to also feature testRTC, a company where I am a co-founder (I am biased on this one, so sorry).

Customer Services and Support

In the customer services space I wanted to make a change to reflect the growing adoption of “see what I see” type of contact center services, also known as “remote assistance” or similar names. To that end, I’ve featured Indeca4D who are making use of mixed reality in their solution.

Enterprise Communications

In the enterprise communications space, it was time to put a UCaaS vendor – something overdue from the last round I guess. I picked Vonage for this one. They are unique also because they offer CPaaS (=Tooling) and contact center services.

Webinars

For the webinars section, I decided to add AnyMeeting. I’ve used other platforms in the past, and after getting to know their platform somewhat more, I decided to start using it for my webinars in 2019. The first webinar will take place next week (feel free to register here).

Healthcare

In Healthcare I’ve replaced one of the stories there for the story of GuruMD. One of the trends in this space is the creation of marketplaces and tools that independent doctors and clinics can start using with their patients or for attracting new clients.

Education

For Education, I’ve added Soliya. I wanted to somehow emphasize that education is probably one of the most varied domains where you see WebRTC. Almost every vendor there is looking at education from a different angle, leading to different requirements and final product offerings.

Social

Social… remained the same. The stories got a bit of a refresh where needed, but stayed mostly the same. I felt that Facebook, Houseparty, Snap and YouNow are relevant today as they were two years ago.

Streaming and Content Delivery

In streaming and content delivery, I’ve replaced two vendors, deciding to showcase Google Project Stream and Limelight. Both bringing some strong validation to where WebRTC is headed and how it fits into these non-video calling domains.

Download the report

If WebRTC interests you, then you should definitely read this report –

Tell me what you think about it.

Responses

Aswath Rao says:
February 6, 2019

For some reason I never received the reoprt when I used my GMail id, but did receive it using Yahoo id. I am letting you know in case GMail is blocking your email sending service.

Thanks for the report.
Aswath

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    Tsahi Levent-Levi says:
    February 7, 2019

    Aswath,

    Checked. Seems like you unsubscribed from all my emails, so Drip doesn’t allow me to send the report to you… checking with them if this can be resolved in a simple manner (besides you “managing” your “subscription” on a Drip page that no one knows how to find).

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