Twilio Flex = Twilio Flexing its Flexibility (or the programmable contact centers)

Twilio Flex is a new programmable contact center by Twilio that tries to bring the power and flexibility of APIs to contact centers.

SaaS and CPaaS are using and "marketing" stuff as open source. SDKs are one such thing, but they are far from open source.

Here's the path we need to take to move from things over the internet towards th vision of the internet of things

Electron is now quite popular with WebRTC applications. There are multiple reasons for that, and one of them is about getting away from the browser.

Here are 7 CPaaS trends that will shape our cloud communication API market in the coming year. We've seen them appear in 2017, and they will definitely grow is we head into 2018.