Supporting WebRTC: Two webinars coming your way (with Talkdesk & Poly)

13/01/2020

Register to the two free webinars I am hosting this month in areas around supporting WebRTC with Talkdesk and Poly.

I am shifting gears this year. Looking back at last year, what I’ve noticed is that there’s been a shift in what clients are asking of me. Many of them are more interested in issues that are support related rather than architecture or development. While a lot of the work I do revolves around assisting with defining architectures and dealing with roadmaps of products, there’s been an ongoing increase in the questions related to supporting WebRTC.

This led to a few changes in the things that I have on offer:

  1. At testRTC, where I am a co-founder and apparently also the CEO, we’ve launched a new product for network testing. This is focused on helping people who support clients with network related issues around WebRTC applications. We’re now working on another product specific to this domain
  2. At BlogGeek.me, I am now offering a new course called Supporting WebRTC. With 40 people who were there in the prelaunch and the feedback I’ve been getting, this seems like the topic is really relevant to many

Somehow, I found myself scheduling two separate free webinars for this month with partners that are around WebRTC support.

Talkdesk and how to support WebRTC-based call centers

At testRTC, we’ve created a product in 2019 to assist support teams analyze network issues for their users. Our first client for this product were Talkdesk who were kind enough to share their experience with us in a nice testimonial.

On Tuesday next week, João Gaspar from Talkdesk will join me in a webinar titled How to analyze WebRTC network issues in minutes and not hours (or days). In this webinar, I’ll explain a bit about the challenges WebRTC poses when it comes to connectivity from a support perspective, and João will share with us what Talkdesk are doing today to assist their users.

I’ve learned a lot from working with João and his team last year, and I am sure this will be interesting to you as well.

How to analyze WebRTC network issues in minutes and not hours (or days)

Tuesday, January 21, 2020

14:00-14:45 EST; 11:00-11:45 PST

Poly and picking the right headset to improve WebRTC session quality

In the last year I’ve had a lot of conversations with support engineers. The people who end up needing to troubleshoot, figure out and explain issues to their users. Many of these issues end up being related to network connectivity. This made me create the new Supporting WebRTC course (now open for all to enroll). One thing I wanted to add there but had no clue about is headsets.

Headsets are this thing that I have at home and use for most of my conference calls. But I never really gave them a second thought. The last pair I purchased at the local computer equipment store, not even making an informed decision about what I needed.

That lead me to reach out to Poly, to get a briefing about headsets and how they affect quality in WebRTC, which lead to me understanding that this boring topic known as headsets is quite fascinating. Obviously, I used what I learned in that briefing to create that lesson I needed in my course.

The great thing though, is that Richard Kenny from Poly (who briefed me), was kind enough to accept joining a webinar about this topic.

Picking the best headset for your next WebRTC session

Tuesday, January 28, 2020

14:00-14:45 EST; 11:00-11:45 PST

How are you handling your support efforts with WebRTC?

The people who usually follow me here are developers or product managers. Seldom are they support-oriented. I know that based on the comments and conversations I have on and off this website.

My suggestion to you is to go check what your support team is challenged with. What is keeping them up at night. What is it they need assistance with. What knowledge are they missing.

And then once you do, see if these webinars might be useful to them so you can share this with them. Let’s make 2020 the year we start solving more of the connectivity issues for our customers.

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