Why I Hate Video Conferencing Plugins and LOVE WebRTC Services

June 29, 2015
Friction.
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A true story...

I had a meeting the other day. It was with a company that has been offering WebRTC video chat as part of its own services to their own customers for some time now, but internally, they used some other vendor for their own business meetings. My invitation was on that other vendor's platform. At the time of the meeting, I opened the calendar invitation, searching for the link to press. Found it. Clicked it. Got using my Chrome browser on my home desktop Ubuntu machine to the web page. Clicked to join the meeting using my browser. Was greeted with a message telling me Chrome isn't supported due to a Chrome bug (with a link to a page detailing the issue on Chrome's bug tracker) AND suggesting me to use Firefox. Good. Opened up Firefox, pasted the link to it. Clicked to join the meeting using my browser. Was greeted with a message telling me that only Windows and Mac are supported. Great. Opened my laptop to join. It runs Windows 8, so no issues there (I hoped). Clicked the link on the email there, just to get Chrome opened there. Somehow, the system knew this time that I should be able to use Chrome, so it happily instructed me to wait to download and then run the executable they were sending me. Ok. It took a minute or two to get that executable to run and start installing *something*. But it got lost in all my windows. A bit of searching and I found the pesky window telling me to open the link yet again. So I did. It then went into this seemingly endless loop of trying to open up a meeting, failing and reopening. This is when I noticed that the window being opened was an Internet Explorer one. I cut the loop short and opened the link to the meeting on Internet Explorer. It worked. 10 minutes later, frustrated, with another crappy installation of a client lurking around my Windows machine, I got to talk to the people who invited me. Two were there with video - me one of them - we actually installed and executed that "plugin". Others joined by phone. --- I am a technical person. I worked in the video conferencing industry. Why the hell should we use such broken tools and technologies in 2015? I couldn't care less if the video conferencing equipment that have been purchased ions ago don't support VP8 or require conversion of SRTP to RTP or require translation from REST/WebSocket to H.323 signaling. I really don't. The only thing I want is to open a browser to a specific URL and have that URL just work. On Ubuntu please. --- The service in question? Wasn't a new one. They've been around for a decade or so. They started with the desktop, so why can't they get that experience to work well? --- Yes. Internet Explorer and Safari are missing. I know. But I couldn't care less. If you want to provide a broken plugin experience for IE and Safari, then please do. But wherever possible make it easier for me to use. It really isn't hard. I attend a lot of video calls these days. The crushing majority of them are through WebRTC based services. Most of the services I used weren't built by billion dollar companies. Get your act together. Start using WebRTC for your own business meetings.
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