Eudata and WebRTC: An Interview With Sandro ParisiTracking customer journeys. There’s a consensus of sorts that WebRTC will make its way ... Read More
Altocloud and WebRTC: An Interview With Barry O’SullivanWebRTC in contact centers. Somewhat. To me, WebRTC in contact centers was always one ... Read More
Samsung’s Broken Customer Service, and why Omnichannel is so Damn Hard to get RightChad said I should share this one. The Background Story It started some time ... Read More