Cisco just acquired Tropo, making it an official API vendor with a a large developer ecosystem. It also made it a WebRTC PaaS player. What challenges lie ahead of Cisco, and what are the open questions about this acquisition?
Contact center WebRTC isn’t only about click-to-talk scenarios. Altocloud takes the opposite route – how do you target customers browsing your website? Here’s an interview with Altocloud’s CEO, Barry O’Sullivan.