Google just announced their intent to make QUIC an IEFT standard. QUIC also has a role to play in WebRTC by replacing SCTP. QUIC brings with it faster connection times as well as better congestion algorithms.
Contact center WebRTC isn’t only about click-to-talk scenarios. Altocloud takes the opposite route – how do you target customers browsing your website? Here’s an interview with Altocloud’s CEO, Barry O’Sullivan.