What to Expect when Deploying WebRTC in Contact Centers?

WebRTC fits in many ways in contact centers. Here's how O2 CZ embedded WebRTC into their existing contact center and how it affected their business.

I am launching my WebRTC course again and hosting a webinar - WebRTC course AMA where you can ask me anything about... anything.

Here's a step by step guide to writing the WebRTC requirements for your own upcoming product. You can turn this easily into an RFP!

WebRTC Device Cheat Sheet will focus you on what you need to do to get WebRTC to work for your target audience, be it mobile, browser or other. Grab your copy now.

My WebRTC course starts next week. Here are a few final words, now that most of the course is ready. Check to see if you want to join me in this adventure

Check out some updates about my upcoming WebRTC architecture course as well as a new premium package for the course.

Enroll today to the Advanced WebRTC Architecture course and get an early bird discount.

Microsoft just acquired Beam for its low latency interactive live streaming platform that happens to use WebRTC. Here's what it means and the various techniques in which WebRTC fits to this niche.

I try to avoid giving WebRTC forecasts. The market is just too dynamic and volatile for it to even make sense. There are other things in my report that will interest you though.

Ziggeo offers an asynchronous interface to record and playback videos on websites. How does that work exactly? Here's an interview with Susan Danziger, CEO of Ziggeo. She explains what are customers use Ziggeo for, and how is this service making use of WebRTC.