Twilio Flex = Twilio Flexing its Flexibility (or the programmable contact centers)
14 Mar 2018
Twilio Flex is a new programmable contact center by Twilio that tries to bring the power and flexibility of APIs to contact centers.
26 Feb 2018
SaaS and CPaaS are using and "marketing" stuff as open source. SDKs are one such thing, but they are far from open source.
15 Jan 2018
WebRTC can be used for calls in any group size. The larger the group the more energy you'll need to put to your architecture and media server technology.
08 Jan 2018
Here are 7 CPaaS trends that will shape our cloud communication API market in the coming year. We've seen them appear in 2017, and they will definitely grow is we head into 2018.
18 Dec 2017
Thought WebRTC is still nascent? Check out the numbers from these massive applications using WebRTC already. What are you waiting for?
07 Dec 2017
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Here's what has changed in the WebRTC PaaS market since my last report (which also warranted this update today)
04 Dec 2017
What's in a WebRTC API Platform and what makes it different from the classic CPaaS? Here are my thoughts as I prepare to update my report.
27 Nov 2017
Serverless CPaaS offerings have started to crop up. Why is this happening now, and where is it going to be effective?
16 Nov 2017
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An interview with Jeff Lawson, Co-founder and CEO of Twilio on the past, present and future of programmable communications
13 Nov 2017
Vidyo is prepping for 2018 with important announcements around VP9/SVC support and a new alignment of their product line. Here's what it means.